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Indian Jewellery Store - Delivery Policy

We offer timely free delivery to the UK, USA (new) & Worldwide (new)! Faster paid delivery options are also available for your convenience, which are one flat rate per total order. Please note that all of our delivery times are in working days (Monday to Friday, 9am to 5pm, excluding public holidays).


UK Delivery Policy

FREE Delivery on All Orders - £0 - 4 working days.
Free Ship on offer/promotional items can be an additional 2 days if we are excessively busy during a sale period.

EXPRESS - £8.98
- orders place before 10am on a working day, will arrive the NEXT working day
- orders placed after 10am on a working day will arrive in 2 working days
- orders placed on weekends & public holidays will arrive in 2 working days

SATURDAY by 1pm - £13.99 (Must order before 12 noon Friday)

SATURDAY by 9am - £23.99 (Must order before 12 noon Friday)

All times are in working days -
**UK working days represent: Monday to Friday, 9am to 5pm, excluding UK public holidays.

Outside UK (Worldwide) Delivery Policy

All our Indian jewelry is shipped from the UK directly to you. We are well experienced in getting our jewelry to our overseas customers in the SAME condition in which it left us.


USA & Canada

FREE Delivery (minimum spend £35) - £0 - 10 working days

STANDARD- £10 - 6 working days

EXPRESS- £40 - 3 working days


Europe (excluding UK)

FREE Delivery (minimum spend £35) - 10 working days

STANDARD - £10 - 6 working days

EXPRESS - £40 - 3 working days


Australia & New Zealand

FREE Delivery (minimum spend £35) - £0 - 10 working days

ECONOMY- £10 - 10 working days

STANDARD- £35 - 6 working days

EXPRESS- £40 - 4 working days


Asia & Africa

FREE Delivery (minimum spend £35) - 10 working days

STANDARD - £30 - 6 working days

EXPRESS - £40 - 3 working days

* We clearly state delivery times at checkout but please note again that all delivery times are in working days (Monday to Friday, excluding UK & your local country public holidays).


Delivery General Q & A

Q1: I need my jewellery QUICKLY, is there anything I can do?
A1: Yes. You can purchase express delivery at checkout for a flat fee:
UK - costs £8.98, orders placed before 10:00am on Mon-Fri will arrive the NEXT working day.
Express orders placed on Sat, Sun and UK Public holidays will arrive in 2 working days.
In addition to our express service we have 2 Saturday Delivery services (before 9am and before 1pm), - this service is ideal for office workers who cannot deliver to work or customers who need something for the weekend.
Outside UK- We offer EXPRESS SHIPPING world wide of 3 working days, please select that at check out. This is more expensive (see above for rates) but reliable. Please note that we cannot foresees any customs clearance delay - this is rare but does happen. We advise buying early - it's cheaper & less stressful for you.
If you do select Express International shipping & are worried please email us your order number ON THE DAY AFTER ordering & we will gladly give you your tracking information - express only.
Q2: I am worried that my jewellery will not reach me.
A2: We use appropriate postal methods to balance cost & security. Low value items will be sent using royal mail. Any high value items and all bridal sets are sent using reliable & secure methods with tracking (by us) facility. We are highly experienced in getting jewellery to you & ensuring that it is in the same condition in which it left us.
If you know that you experience a high incidence of postal theft/loss in your area please report this to us BEFORE BUYING so that we can adjust your postal method.
Q3: Is postage payable on returns?
A3: Yes. We can only cover the postage cost on final purchases. If you decide to return your goods you will be liable for the cost of our postage to you, as well as being responsible for sending the unwanted, unworn goods back to us. If you would like to see before you buy we recommend requesting a swatch for which there is a nominal charge (usually £5, but this can be more if you wish to have a more substantial swatch. Contact us to enquire about swatches.
For health and hygiene reasons, no returns or refunds are available on pierced earrings, any sets containing pierced earrings, any naths or any sets containing naths (full Terms & Conditions).
Q4: My goods have not arrived, what next?
A4: UK - Have you waited 7 working days (11 days approx.)? If yes and you still have not received your jewellery please contact us via E-mail immediately to report this. We will only then track your parcel. We cannot track parcels before 7 working days have elapsed.
Outside UK- We offer 3 overseas delivery time options, you will receive your jewellery in accordance with your selection. We are never late due to our own actions but there are obviously situations out of our control. In the highly unlikely event that you have waited the appropriate number of working days & you still do not have your jewellery, please contact us immediately - but kindly ensure that you have waited your selected delivery time before contacting us. We will surely investigate your order that same day.
Please note all delivery times are in working days.

Q5: What is a Working Day?
A5: A working day represents Monday to Friday, excluding UK & your local country's public holidays.

All delivery times are quoted in working days.
You can still contact us outside of working days/time via E-mail.
2018 / 2019 UK Public Holidays are:


New Year's Day 1 January 1 January
Good Friday 30 March 19 April
Easter Monday 2 April 22 April
Early May bank holiday 7 May 6 May
Spring bank holiday 28 May 27 May
Summer bank holiday 27 August 26 August
Christmas / Boxing Day 1 25 December 25 December
Christmas / Boxing Day 2 26 December 26 December
Q6: I live overseas (outside UK); can you use my selected courier?
A6: We only use our selected couriers & charge the actual price incurred to us OR LESS!
We operate this policy as we only use RELIABLE trackable (by us & on express & standard only) courier services.
We recommend overseas clients to order several items in the same order to get best value from the flat shipping charge.
We always aim to do what is fair & honest yet practical (to allow us to keep serving you all, worldwide).
Thank you.
Indian Jewellery Store UK Team x