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Indian Jewellery Store - Delivery Policy
We offer timely free delivery to the UK, USA (new) & Worldwide (new)! Faster, paid, delivery options are also available for your convenience, which are one flat rate per total order. Please note that all of our delivery times are in working days: Monday to Friday, 9am to 5pm, excluding public holidays.
In the event of any Royal Mail postal strikes, we endeavour to deliver your jewellery parcels via ALTERNATIVE COURIERS to continue serving you, our beloved & loyal customers.
Delivery Policy
United Kingdom
FREE Delivery on All Orders - £0 - 4 working days.
Free Ship on offer/promotional items can be an additional 2 days if we are excessively busy during a sale period.
EXPRESS - £8.98
- orders placed before 10am on a working day, will arrive the NEXT working day
- orders placed after 10am on a working day will arrive in 2 working days
- orders placed on weekends & public holidays will arrive in 2 working days
SATURDAY by 1pm - £13.99 (Must order before 12 noon Friday)
SATURDAY by 9am - £23.99 (Must order before 12 noon Friday)
Shop JewelsOutside UK (Worldwide) Delivery Policy
All our Indian jewelry is shipped from the UK directly to you. We are well experienced in getting our jewelry to our overseas customers in the SAME condition in which it left us.
Delivery Policy
USA & Canada
FREE Delivery (minimum spend £45) - £0 - 10 working days
STANDARD- £10 - 6 working days
EXPRESS- £40 - 3 working days
Shop Jewels
Delivery Policy
Europe (excluding UK)
FREE Delivery (minimum spend £45) - 10 working days
STANDARD - £10 - 6 working days
EXPRESS - £40 - 3 working days
Shop Jewels
Delivery Policy
Australia & New Zealand
FREE Delivery (minimum spend £45) - £0 - 10 working days
ECONOMY- £10 - 10 working days
STANDARD- £35 - 6 working days
EXPRESS- £40 - 4 working days
Shop Jewels
Delivery Policy
Asia & Africa
FREE Delivery (minimum spend £45) - 10 working days
STANDARD - £30 - 6 working days
EXPRESS - £40 - 3 working days
Shop Jewels* We clearly state delivery times at checkout but please note again that all delivery times are in working days (Monday to Friday, excluding UK & your local country public holidays).
Delivery
General Q & A
Q1: I need my jewellery QUICKLY, is there anything I can do?
A1: Yes. You can purchase express delivery at checkout for a flat fee:
A1: Yes. You can purchase express delivery at checkout for a flat fee:
Express orders placed on Sat, Sun and UK Public holidays will arrive in 2 working days.
In addition to our express service we have 2 Saturday Delivery services (before 9 am and before 1 pm), - this service is ideal for office workers who cannot deliver to work or customers who need something for the weekend.
Outside UK- We offer EXPRESS SHIPPING world wide of 3 working days, please select that at check out. This is more expensive (see above for rates) but reliable. Please note that we cannot foresee any customs clearance delay - this is rare but does happen. We advise buying early - it's cheaper & less stressful for you.
If you do select Express International shipping & are worried, please e-mail us your order number ON THE DAY AFTER ordering & we will gladly give you your tracking information - express only.
Outside UK- We offer EXPRESS SHIPPING world wide of 3 working days, please select that at check out. This is more expensive (see above for rates) but reliable. Please note that we cannot foresee any customs clearance delay - this is rare but does happen. We advise buying early - it's cheaper & less stressful for you.
If you do select Express International shipping & are worried, please e-mail us your order number ON THE DAY AFTER ordering & we will gladly give you your tracking information - express only.
Q2: I am worried that my jewellery will not reach me.
A2: We use appropriate postal methods to balance cost & security. All items and all bridal sets are sent using reliable & secure methods with tracking (by us) facility. We are highly experienced in getting jewellery to you & ensuring that it is in the same condition in which it left us.
If you know that you experience a high incidence of postal theft/loss in your area, please report this to us BEFORE BUYING so that we can adjust your postal method.
A2: We use appropriate postal methods to balance cost & security. All items and all bridal sets are sent using reliable & secure methods with tracking (by us) facility. We are highly experienced in getting jewellery to you & ensuring that it is in the same condition in which it left us.
If you know that you experience a high incidence of postal theft/loss in your area, please report this to us BEFORE BUYING so that we can adjust your postal method.
Q3: Is postage payable on returns?
A3: Yes. We can only cover the postage cost on final purchases. If you decide to return your goods, you will be liable for the cost of our postage to you, as well as being responsible for sending the unwanted, unworn goods back to us. If you would like to see it before you buy, we recommend requesting a swatch for which there is a nominal charge (usually £5, but this can be more if you wish to have a more substantial sample. Contact us to enquire about swatches.
For health and hygiene reasons, no returns or refunds are available on pierced earrings, any sets containing pierced earrings, any naths or any sets containing naths (full Terms & Conditions).
Q4: My goods have not arrived, what next?
A4: UK - Have you waited 7 working days (11 days approx.)? If yes and you still have not received your jewellery, please get in touch with us via WhatsApp message immediately to report this. We will only then track your parcel. We cannot track parcels before 7 working days have elapsed.
A4: UK - Have you waited 7 working days (11 days approx.)? If yes and you still have not received your jewellery, please get in touch with us via WhatsApp message immediately to report this. We will only then track your parcel. We cannot track parcels before 7 working days have elapsed.
Outside UK- We offer 3 overseas delivery time options, you will receive your jewellery in accordance with your selection. We are never late due to our own actions but there can be situations out of our control. In the highly unlikely event that you have waited the appropriate number of working days & you still do not have your jewellery, please get in touch with us via Whatsapp message immediately - but kindly ensure that you have waited your selected delivery time before contacting us. We will surely investigate your order that same day.
Q5: What is a Working Day?
A5: A working day represents Monday to Friday, excluding UK & your local country's public holidays.
All delivery times are quoted in working days.
You can still contact us outside of working days/time via WhatsApp.
| UK HOLIDAY | 2024 |
2025 |
| New Year's Day | 1 January | 1 January |
| Good Friday | 29 March | 18 April |
| Easter Monday | 1 April | 18 April |
| Early May bank holiday | 6 May | 5 May |
| Spring bank holiday | 27 May | 26 May |
| Summer bank holiday | 26 August | 25 August |
| Christmas Day | 25 December | 25 December |
| Boxing Day | 26 December | 26 December |
Q6: I live overseas (outside the UK); can you use my selected courier?
A6: We only use our selected couriers & charge the actual price incurred to us OR LESS!
We operate this policy as we only use RELIABLE trackable (by us & on express & standard only) courier services.
We recommend that overseas clients order several items in the same order to get the best value from our flat, per-parcel, shipping charge.
We always aim to do what is fair & honest yet practical (to allow us to keep serving you all, worldwide).
Thank you.
Indian Jewellery Store UK Team x
Customer Information
